Agent Operations Associate
junior$75K – $110K
via Ashby
About this role
SuperDial is looking for an Agent Operations Associate to increase trial-to-paid customer conversion, maintain high retention, and improve internal operational performance. This role is highly cross-functional and ideal for someone who blends strategic thinking with executional rigor.
About the role:
- Own and optimize the customer trial experience to increase conversion rates.
- Analyze engagement and usage data to identify and resolve friction points in the customer journey.
- Own quality initiatives to maintain high retention alongside the customer success team
- Improve operational efficiency across call center and support workflows through process redesign, automation, and performance tracking.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: sql, teams
2
Level fit
This role is junior-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in a specific location. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
sqlteams