Onboarding Specialist

About the role Supermetrics helps marketing teams get their data out of the platforms they advertise on and into the tools where they report and make decisions. Most of our customers start on their own through self-serve. Some of them get stuck along the way, and today we can't reliably tell which ones are stuck and which ones are simply moving at their own pace. This role exists to change that. You will own proactive outreach to self-serve customers during onboarding, and you will assist in delivering onboarding for our 1:1 approach. You will also help build the model that decides which customers need which kind of support. That model is being built now, so you will shape it rather than inherit it. What you will do Run risk-based outreach to self-serve customers.…