Junior Customer Support Specialist - FinTech/PSP - United Arab Emirates

Dubaionsitejunior

Posted 1w ago · via Teamtailor

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About this role

🎬 The Role This is an exciting, early-career operational support hire based in Dubai. As a Junior Customer Support Specialist, you will join a hands-on, high-velocity environment responsible for acting as the primary point of contact for frontline merchant inquiries, resolving foundational support cases, and serving as the operational triage specialist to ensure technical and commercial escalations reach the appropriate internal stakeholders seamlessly. While physically based in Dubai, this role supports an international base of digital merchants across global markets. You will work shoulder-to-shoulder with senior operations managers and ex-banking executives, receiving world-class mentorship from day one.…

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What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

Skills match

For this role: swift, teams

Level fit

This role is junior-level. We check your trajectory against it.

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

Location fit

This role is based in Dubai. We weight your proximity and willingness to relocate.

Score yourself on this role.

Free · no card · written explanation included

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Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

swiftteams

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