Sr. Team Manager - Collections | Clark

Angelesonsitemanager

Posted 1w ago · via Smartrecruiters

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About this role

About Sutherlanda0 is seeking an organized and goal-oriented person to join us as aa0 Sr. Team Manager - Collections . We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! Key Responsibilities 1. Team Performance Management Drive and improve team performance across Customer Experience metrics, includinga0 Customer Resolution Calls (Inbound & Outbound) . Provide behavioral coaching, conduct root cause analysis (RCA), and implement effective action plans. Address performance gaps through targeted coaching, especially for outliers. Lead continuous improvement initiatives to enhance operational efficiency.…

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What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

Skills match

We compare your skills against the role requirements.

Level fit

This role is manager-level. We check your trajectory against it.

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

Location fit

This role is based in Angeles. We weight your proximity and willingness to relocate.

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