Site Support Specialist
Conshohockenonsitemid
via Greenhouse
About this role
The Site Success Coordinator plays a key role in the day-to-day support of Suvoda's clients and their clinical subjects. As a member of the Customer Support team, the Site Success Coordinator serves as an expert on Suvoda's systems and products, assisting both internal and external clients with inquiries and daily transactional operations.
The schedule for this role is 11:00am - 8:00pm EST.
Responsibilities
Serve as a point of contact for site clients and participants, responding to email and phone inquiries
Assist Project Managers with operational duties, including system access, card distribution and reporting
Maintain strong relationships with clients and internal stakeholders
Provide ad hoc client training
Update customer contact information as needed…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
We compare your skills against the role requirements.
2
Level fit
This role is mid-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Conshohocken. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
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