Software Support Specialist
Portlandonsitemid$514K – $1013K
via Greenhouse
About this role
This is a remote-capable role within the state of Oregon, with a set schedule of 12:00pm-8:00pm PST / 3:00pm -11:00pm EST.
At Suvoda, our Software Support Specialists support clinical trial sites, study teams, and patients by resolving real-time system issues across multiple countries via phone and email. This role involves working directly with sensitive production and patient data, so accuracy and regulatory compliance are critical. You'll troubleshoot, document, and escalate issues as needed, often managing multiple requests with competing priorities.
Responsibilities:
Provide support to system users in multiple countries via the telephone and email
Clearly document all communication with system users…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: r, teams
2
Level fit
This role is mid-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Portland. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
rteams
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