S
SwbcCollections Dialer Administrator-I
San Antonioonsite
Posted 2mo ago · via Workday
About this role
SWBC is seeking a talented individual to provide support in monitoring the daily activity of the collections call center calling technology, specifically focusing on the assisted manual dialer (AMD). This role will monitor basic production statistics and alert management to production concerns - to include reviewing employee service level, preparing basic reports and technical knowledge, accomplishing the organization's goals, and suggesting real-time changes to increase workforce efficiency and effectiveness. Why you’ll love this role: In this role you’ll enjoy a fast-paced position that allows for a great balance between independence and teamwork. This is an entry level introduction and education into Dialer and Collection software.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
We compare your skills against the role requirements.
2
Level fit
We check your title trajectory against the seniority signal of the role.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in San Antonio. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included