Front Office Agent Eliamos Hotel & Villas

We are looking for a friendly, professional, and customer-oriented Front Office Agent to join our team. As the first point of contact for our guests, you will play a key role in delivering exceptional customer service and ensuring a smooth and pleasant experience from check-in to check-out. Key Responsibilities Welcome guests in a warm and professional manner. Perform check-in and check-out procedures efficiently. Handle reservations, cancellations, and room assignments. Respond to guest inquiries, requests, and complaints promptly. Process payments and maintain accurate billing records. Coordinate with housekeeping and other departments to ensure guest satisfaction. Answer phone calls and emails professionally. Maintain accurate guest information in the hotel management system.…