VP, Consumer Bank Service Delivery Manager

Role Summary/Purpose: The Service Delivery manager will be responsible for supporting all production applications and services for SYF’s Retail Bank. This role is responsible for collaborating with, 3rd Party Vendors, product owners, program manager and business leaders to ensure that all Service Levels are met or exceeded for the Digital Bank. Essential Responsibilities: Lead and govern the Digital Consumer Bank's Change, Incident and Release Management processes within SYF and with various 3rd Party Vendor Primary point of contact for Technology Releases for Vendor and Internal development teams Maintain up-to-date knowledge of technology, business processes and practices to continually improve applications and systems processes.…