Head of Customer & Business Support Operations
Cape Townonsitedirector
via Greenhouse
About this role
Purpose of the Role
The company vision, values and culture are understood, communicated and positively promoted. Be an inspiring leader who can build high morale for all Customer Service Managers, Customer Service Team Leaders and Representatives by providing consistent support and strong positive leadership.
Team Responsibilities (Day-to-Day Responsibilities)
Promote and reinforce the company vision, values and culture.
Lead, coach and inspire Customer Service Managers, Team Leaders and Representatives.
Proactively analyse industry trends and make recommendations to the Head of Customer Experience.
Develop key metrics and performance indicators to measure customer experience and financial performance.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: express
2
Level fit
This role is director-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Cape Town. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
express
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