Technical Support Representative
Portoonsitemid
via Greenhouse
About this role
Responsibilities:
Answer technical support requests via email, chat, and phone;
Help guide customers through the setup process.
Collaborate with our engineering team to solve more complex issues.
Identify, document, and follow up with engineers on product bugs and features;
Update knowledge base and troubleshooting documentation for internal and customer use;
Act as a liaison between engineering, customer success, and sales on technical issues affecting our customers.
Requirements:
Fluent in English;
Excellent written and verbal communication skills;
Previous experience in a client-facing technical role for a product business.
Strong problem-solving, decision-making, and critical-thinking skills;
Professional, courteous, and committed to providing amazing customer support;…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: salesforce
2
Level fit
This role is mid-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Porto. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
salesforce
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