Senior Customer Success Manager
remotemanager$10K – $21K
via Ashby
About this role
About the Job
The Senior Customer Success Manager is the strategic anchor of the customer relationship — responsible for driving adoption, value realization, and proactive retention across a portfolio of accounts. You will serve as a trusted advisor to customers, ensuring they achieve measurable business outcomes while identifying and mitigating risk before it ever reaches the commercial layer.
This role is built for someone who is proactive by nature, operationally disciplined, and energized by building customer relationships at scale. You bring a project management mindset, a bias toward data-driven action, and the executive presence to influence outcomes at every level of the customer organization.
This role offers both a remote and hybrid option.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: salesforce
2
Level fit
This role is manager-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is remote-eligible — we factor in your stated location and time-zone overlap.
Score yourself on this role.
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Skills in this role
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salesforce