Tasq Staffing Solutions, Inc.Philippines - Corporate

Product Manager - Contact Center Experience (Temporary Hybrid) | BGC

Taguigonsitemanager

Posted 1w ago · via Workable

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About this role

Shift: 5:00 PM - 2:00 AM (Manila Time) Work Setup: Temporary Hybrid Setup (Onsite once a week) Work Location: BGC Taguig We are looking for an outcome-driven Product Manager to own and evolve the Contact Center experience for agents and members. This role focuses on simplifying agent workflows, integrating tools, and automating manual processes to reduce call handling time, improve work quality, and increase member satisfaction. You will act as the connective tissue between Contact Center Operations, Technology, BI/Analytics, Reputation Management and other Product teams, turning frontline challenges into scalable, measurable product improvements.…

Read the full description on Tasq Staffing Solutions, Inc.'s site →

What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

Skills match

For this role: snowflake, tableau, power bi, teams

Level fit

This role is manager-level. We check your trajectory against it.

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

Location fit

This role is based in Taguig. We weight your proximity and willingness to relocate.

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Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

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