Tasq Staffing Solutions, Inc.Philippines - Corporate

Realtime Analyst - Workforce Management (MOA Pasay / Alabang) | Onsite

Muntinlupaonsitemid

Posted 1w ago · via Workable

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About this role

Work Setup: 100% Onsite Locations: MOA, Pasay Alabang Requirements: At least 2 years in college (No back subjects) Minimum of 1 year experience as Realtime Analyst in a BPO/call center environment Job Responsibilities: Keep a close eye on real-time queue and agent activities across various business lines to ensure smooth operations. Proactively adjust schedules and oversee overtime and voluntary time off to maintain peak staffing levels. Support agents with straightforward troubleshooting and meticulously document any system issues encountered. Generate and distribute precise Intraday and other essential reports promptly to keep everyone informed. Protects the confidentiality of the organization's strategies, objectives, and practices.

Read the full description on Tasq Staffing Solutions, Inc.'s site →

What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

Skills match

We compare your skills against the role requirements.

Level fit

This role is mid-level. We check your trajectory against it.

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

Location fit

This role is based in Muntinlupa. We weight your proximity and willingness to relocate.

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