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Telstra

Senior Customer Experience Improvement Specialist (Fixed Term)

Australia (Flexible)onsitesenior

Posted today · via Workday

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About this role

Employment Type Fixed Term (Fixed Term) Closing Date 29 July 2026 11:59pm Job Title Senior Customer Experience Improvement Specialist (Fixed Term) Job Summary Job Description At Telstra, we're not just improving processes, we're reimagining how work gets done. We're looking for experienced transformation and work-redesign professionals who can challenge traditional ways of working, redesign customer and operational experiences, and drive meaningful change across the organisation. This is deep, hands-on transformation work. AI is increasingly part of how we do it, so we want people who are genuinely curious about AI, comfortable with the core concepts, and hungry to build the skill as the field matures. You don't need to be an AI expert.…

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What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

1

Skills match

For this role: sigma, teams

2

Level fit

This role is senior-level. We check your trajectory against it.

3

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

4

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

5

Location fit

This role is based in Australia (Flexible). We weight your proximity and willingness to relocate.

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Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

sigmateams

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