Customer Success Operations Manager
Remote - Nationwideremotemanager
Posted 15mo ago · via Lever
About this role
Position Description
Tenna is hiring a Customer Success Operations Manager to support the scaling of our Customer Success and Professional Services teams. This is a cross-functional, high-impact role responsible for designing and standardizing the processes, workflows, and playbooks that drive consistency and efficiency across our customer-facing teams. You will track and analyze the metrics that matter including customer health scores, retention rates, NPS, and time-to-value and translate that data into clear actionable strategies for leadership. You will own and optimize the technology stack that powers our CS team including CRM tools and platform integrations and ensure every team member is trained and equipped to use them effectively.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: teams
2
Level fit
This role is manager-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is remote-eligible — we factor in your stated location and time-zone overlap.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
teams
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