T
TernCustomer Success Lead
remotesenior$110K – $140K
via Ashby
About this role
We have 11,000 travel advisors on Tern today, we'll have 20,000 by year end, primarily driven by mid-market and enterprise agencies joining Tern with their full multi-hundred or 1000+ advisor member communities. This role's mission is to drive growth across this book of business, not just retention. What that means: maximize the amount of bookable travel volume that advisors at our most important customers are using Tern for. This could be a mix of seat adoption, engagement in key growth features, upsell, or otherwise. You decide what levers to pull and you're responsible for the end-to-end relationship, from day one through their long-term partnership with us. If you want to have impact and ownership across the end-to-end customer journey, this role is for you.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: r, teams
2
Level fit
This role is senior-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is remote-eligible — we factor in your stated location and time-zone overlap.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
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