Customer Support Representative in Prague

Are you passionate about delivering outstanding customer service and ensuring a seamless customer experience? As a Customer Support Representative , you will be the first point of contact for our customers and play a key role in managing the entire order-to-invoice process. You will work closely with cross-functional teams to ensure efficient order fulfilment, timely deliveries, and excellent customer satisfaction. Your Responsibilities: Manage order-to-fulfilment activities in line with agreed service levels and customer requirements. Process customer orders, backorders, returns, replacements, and credit/debit notes. Handle customer inquiries and complaints via phone and email in a professional and customer-focused manner.…