IT Professional I

Job Title IT Professional I Agency Texas A&M University Department Technology Services - IT Enterprise Operations Proposed Minimum Salary Commensurate Job Location College Station, Texas Job Type Staff Job Description A Glimpse of the job: The IT Professional I meets the IT needs of a unit where multifaceted expertise is required. Performs in specialty areas of systems, services, applications, and/or database management in support of the service desk. Assists in project execution, process evaluation, and implementation efforts across a wide range of services. As a team member in the Service Desk, the IT Pro I will be responsible for resolving technical issues via phone, email, in person, or remote access using an ITIL-based ticketing system across tiered levels of support.…