Operations Lead (Employer Servicing)
AustinRemote (US)senior
via Greenhouse
About this role
About the role
Employer Servicing owns frontline employer support and the daily operational work required to ensure employers have a seamless experience with Thatch. This team is central to our mission of building a healthcare system people love.
As Operations Lead, you'll be the operational and cultural backbone of the team. You'll move fluidly between hands-on execution and strategic problem-solving—ensuring core workstreams are well managed, pressure-testing and refining processes, coaching specialists through tough cases, managing escalations, and driving consistent, measurable progress toward better servicing outcomes.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: teams
2
Level fit
This role is senior-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is remote-eligible — we factor in your stated location and time-zone overlap.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
teams
More at Thatch
- View →Employee Experience ManagerAustin, Texas, United States
- View →Employer Support SpecialistAustin, Texas, United States
- View →Growth Marketing AssociateRemote (US)
- View →Head of MarketingAustin, Texas, United States; New York, New York, United States; San Francisco, California, United States
- View →Revenue AccountantAustin, Texas, United States; Remote (US)
- View →Carrier Partnership LeadRemote (US)