The Beauty Tech Group Trading LimitedCustomer Service

Customer Service Advisor

Manchesteronsite

Posted 1mo ago · via Workable

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About this role

Join one of the UK's fastest growing beauty tech businesses as an Inbound Customer Service Advisor. You'll be the first point of contact for our customers helping them get the most from world class beauty technology across CurrentBody Skin, ZIIP Beauty, and Tria Laser. What you’ll be doing: Handle all first touch customer queries via email, live chat, and WhatsApp covering orders, deliveries, product questions, and account queries. Triage and route complex or specialist queries to the appropriate team (returns, admin, social). Maintain first reply time and SLA targets across all channels. Accurately log and categorise all tickets in Dixa every time, without exception. Handle Amazon CS queries within the 24-hour SLA window.…

Read the full description on The Beauty Tech Group Trading Limited's site →

What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

Skills match

For this role: monday

Level fit

We check your title trajectory against the seniority signal of the role.

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

Location fit

This role is based in Manchester. We weight your proximity and willingness to relocate.

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Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

monday

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