Account Credit Resolution Representative I - Clinical Practice Services

Summary To perform basic in-office tasks in the Account Credit Resolution department utilizing PB Epic billing system. This role requires 100% in-office presence. Primary Responsibilities Sort and distribute department incoming mail. S ort and scan returned checks to distribute to appropriate team member. Organize weekly check run by matching refund cards with checks and mailing to appropriate recipient, while ensuring correct information is on refund cards/checks. Electronically submit acknowledgment of received CMS overpayment letters. Work special projects as assigned by Supervisor. Knowledge – Skills – Abilities Knowledge of quality control, customer service standards, information management, procedural process, and recordkeeping.…