IT Help Desk Team Leader
North Sydneyonsite
Posted 4w ago · via Workable
About this role
Lead the desk. Elevate the team. Champion the client. Are you a natural leader who thrives in fast-paced environments, loves mentoring people, and enjoys being hands-on technically? We’re looking for an IT Help Desk Team Leader to take ownership of our Sydney Service Desk — driving performance, delivering exceptional client experiences, and building a team people love being part of. This is a leadership role with real impact. You’ll balance people leadership, operational excellence, and technical expertise while being the go-to champion for both your team and key clients. About Us We’re The Missing Link - one of Australia’s most awarded IT providers, now backed by global powerhouse Infosys.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
We compare your skills against the role requirements.
2
Level fit
We check your title trajectory against the seniority signal of the role.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in North Sydney. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
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