The Rector & Visitors Of The University Of Virginia

Computer Help Desk Tech (Student Wage)

Charlottesvilleonsite$25K – $31K

Posted today · via Workday

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About this role

The Department of Facilities Management is seeking a student help desk tech to work with existing team members to support Facilities Management's fleet of PC's and mobile devices. The help desk tech will provide technical support to the Facilities Management community to resolve first and second-tier desktop software, hardware, and communications issues in an efficient and timely manner. Accurately document request history. Triage and route advanced second and third-tier requests to the appropriate technical personnel. Provide timely resolution of problem or escalation on behalf of the user by maintaining strong working relationships with IT professionals in areas such as network services, software systems engineers, and application developers.…

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What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

Skills match

We compare your skills against the role requirements.

Level fit

We check your title trajectory against the seniority signal of the role.

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

Location fit

This role is based in Charlottesville. We weight your proximity and willingness to relocate.

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