Manager, IT Delivery

Responsibilities: Lead and manage multiple delivery teams responsible for an enterprise appointment scheduling product across client and internal platforms Supervise, coach, and develop a team of approximately 6–7 direct reports, including full-time, contractor, and offshore resources Oversee end-to-end software delivery, ensuring alignment with business priorities, timelines, and quality standards Drive resolution of production defects, incidents, and major outages, including root cause analysis and prevention strategies Partner with business stakeholders to understand product usage, define enhancements, and align delivery with strategic direction Ensure adherence to established development processes, engineering best practices, and information security standards Leverage strong technical…