Retirement Consultant

Manchesteronsitemid

Posted yesterday · via Workday

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About this role

Receives and investigates complex client inquiries, and communicates solutions. Acts as subject matter expert, and manages multiple workflows. May handle escalated issues. Core Responsibilities 1. Handles and prioritizes complex assigned or escalated client requests. May follow up with internal partners or clients directly to resolve outstanding issues. 2. Follows standardized procedures to resolve client issues. Conducts research to fulfill complex client requests and transactions. 3. Identifies trends in complex issues and collaborates with internal partners to develop solutions. May provide training to less experienced crew. 4. Ensures client inquiries are resolved and communicated within defined service levels.…

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What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

Skills match

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Level fit

This role is mid-level. We check your trajectory against it.

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

Location fit

This role is based in Manchester. We weight your proximity and willingness to relocate.

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