Team Lead, Client Representatives
Malvernonsitesenior
Posted today · via Workday
About this role
Responsibilities Lead, coach, and develop a team of approximately 15 client representatives, creating a culture of accountability, collaboration, and continuous improvement. Conduct performance discussions, deliver timely feedback, document outcomes, and support crew members' career development and growth. Oversee daily contact center operations, ensuring service levels, operational objectives, and client experience standards are consistently achieved. Manage and resolve complex or escalated client situations, serving as a resource for crew members and clients alike. Deliver individual and team coaching designed to strengthen performance, increase effectiveness, and enhance client interactions.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: teams
2
Level fit
This role is senior-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Malvern. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
teams
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