Manager, Desktop Support

Bostononsitemanager$135K – $145K

via Greenhouse

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About this role

The Brattle Group, a privately held, global economics consulting firm, is looking for a Manager, Desktop Support to join our Boston, MA office. The position oversees the Helpdesk and Desktop teams, overseeing the Helpdesk queue, providing technical support for end-users' desktop systems, software, and hardware, ensuring timely resolution of IT issues and maintaining high customer satisfaction. Facilitates the IT Helpdesk and Desktop functions to identify, resolve, and prevent the reoccurrence of problems and work withing corporate policies and processes. Possesses the ability to work with the Director of IT Infrastructure and Operations to create, train and manage the IT Helpdesk and Desktop staff. Aligns IT Helpdesk and Desktop team with the overall goals of the IT department.…

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Location fit

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