Senior Application Support - EPN/SVPCO

North Carolina Officeonsitesenior

Posted 1w ago · via Workday

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About this role

Position summary: Candidate will focus on the management responsibilities for the EPN/SVPCO Application Support Team and support of application support, daily technical support, tasks, changes related to TCH projects, and initiatives focused on operational improvements and platform stability. Candidate will ensure TCH platform and payment systems deliver services to customers as expected by ensuring the systems are effectively and efficiently monitored, identifying, triaging, logging, analyzing, and resolving issues, including all payment support activities and escalations to third-level support groups. This position requires availability in a 24x7x365 to support system alerts, critical/major escalations and triage/troubleshoot with cross functional teams.…

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What we'd score you on

reqspace match rubric

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Skills match

For this role: monday, teams

Level fit

This role is senior-level. We check your trajectory against it.

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

Location fit

This role is based in North Carolina Office. We weight your proximity and willingness to relocate.

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Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

mondayteams

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