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TheiconicCustomer

Associate Director - Customer Operations & Transformation

Sydney CBDonsitedirector

via Greenhouse

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About this role

Since 2011, THE ICONIC has redefined retail in Australia and New Zealand. As the #1 fashion e-commerce & lifestyle destination in the region, our e-commerce platforms provide an inspiring and seamless end-to-end customer experience through our own technology innovations. The Associate Director – Customer Operations & Transformation, reporting directly to the Chief Customer and Marketing Officer, will lead the evolution of customer operations into a high-performing, AI-enabled function that delivers greater efficiency, commercial value and customer outcomes across THE ICONIC. Leading customer service and creative production operations, this role will improve cost to serve, productivity, customer experience and NPS/CSAT performance.…

Read the full description on Theiconic's site →

What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

1

Skills match

For this role: teams

2

Level fit

This role is director-level. We check your trajectory against it.

3

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

4

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

5

Location fit

This role is based in Sydney CBD. We weight your proximity and willingness to relocate.

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Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

teams

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