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ThinkacademymyAdmin & Operations

Remote Customer Service Representative (Malaysia Based)

Remoteremotemid

via Greenhouse

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About this role

Compensation:Base salary: 4000 MYR + 1200 MYR performance bonus per month — Night shift (Malaysia time) Job Responsibilities: Serve as the first point of contact for users, answering inquiries, providing course information, and resolving issues. Proactively reach out to potential customers, offer detailed course consultations, and help them make informed educational choices. Maintain strong relationships with existing customers by providing efficient and high-quality service, responding promptly and professionally to inquiries and requests. Keep accurate and detailed customer records, including all interactions, transactions, feedback, and complaints. Collaborate with the team to collect customer feedback and help optimize our products and services.…

Read the full description on Thinkacademymy's site →

What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

1

Skills match

We compare your skills against the role requirements.

2

Level fit

This role is mid-level. We check your trajectory against it.

3

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

4

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

5

Location fit

This role is remote-eligible — we factor in your stated location and time-zone overlap.

Score yourself on this role.
Free · no card · written explanation included
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