Phone Support Agent
remote
via Ashby
About this role
ABOUT THE ROLE
Thndr is building the best phone support team of any fintech in the region, and this is a founding seat on it. Phone support here is not a call-center chair. It is where we handle our hardest cases in person, keep our best users close, and turn support into a reason people choose Thndr and stay. You will do both sides of that: solve tough problems on inbound calls, and reach out to users proactively.
WHAT YOU'LL DO
- Handle inbound call tickets, owning the tough, sensitive, and high-stakes cases from start to finish, and resolving them on the call wherever possible.
- Run proactive outreach that keeps users engaged and builds the relationship, for example:
- Calling users who show signs of leaving to understand why and bring them back.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: outreach
2
Level fit
We check your title trajectory against the seniority signal of the role.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is remote-eligible — we factor in your stated location and time-zone overlap.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
outreach