Product Support Representative

Note: This is a remote role in the US. We are not sponsoring a visa for the role, and only U.S. citizens or Green Card Holders are eligible to apply. Summary: Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology? If yes, we are looking for you! In this level, your primary goal is to build your fundamentals: provide an exceptional level of service to customers via email, phone, and chat, while developing your knowledge of SafeSend’s product suite and the tax and accounting industry. You will focus on efficient inquiry resolution and ensuring all necessary actions are taken to resolve issues.…