Product Support Specialist

Indiahybridmid

Posted today · via Workday

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About this role

Job Description: The Product Support Specialist provides customer service and technical support to users of Thomson Reuters Legal Tracker, helping resolve product and system-related issues. The role involves troubleshooting, guiding users on product features, collaborating with internal teams on complex cases, and ensuring a positive customer experience. Strong communication, problem-solving, and customer support skills are essential, while familiarity with legal technology and CRM tools is a plus. Key Responsibilities: Respond to customer inquiries via phone and e-mail, providing timely and accurate solutions to product-related questions and technical issues. Guide users through product features, functionalities, and troubleshooting steps for various legal software and platforms.…

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What we'd score you on

reqspace match rubric

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Skills match

For this role: mode, teams

Level fit

This role is mid-level. We check your trajectory against it.

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

Location fit

This role is based in India. We weight your proximity and willingness to relocate.

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Skills in this role

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