Member Experience Operations Officer
Manilaonsite
via Greenhouse
About this role
Context Of The Role Thunes has seen incredible growth in the past few years, bringing on many customers around the globe. It is important that we continue bringing on board new customers but just as importantly we need to ensure that our current customers are happy and are being retained. This is where you, the Member Experience Officer comes in. Key Role Responsibilities Provide Level 1 technical support via phone and/or email for online payment accounts for our high-value clients in a 24/7 environment. Assist with product or application related inquiries. Provide technical support to customers on operational or maintenance aspects of system equipment by: Diagnosing hardware and software failures by evaluating and analyzing symptoms provided using established procedures.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
We compare your skills against the role requirements.
2
Level fit
We check your title trajectory against the seniority signal of the role.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Manila. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
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