ToastCustomer Success : Customer Success Operations

Principal Data Product Manager, Applied AI

Bostononsiteprincipal

via Greenhouse

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About this role

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. The Customer Success Data and Analytics (CSDA) team supports Care Operations, Customer Success, Education, and Voice of the Customer. We are building a new generation of data products that extract structured, actionable insight from unstructured customer interactions using NLP, ML, and LLM-based approaches. As the Principal Data Product Manager, Applied AI, you will own the agenda for how AI-enriched data improves our understanding of the customer experience. You will prototype, validate, and scale a portfolio of AI-powered data products that give our CS organization insight it has never had before.…

Read the full description on Toast's site →

What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

Skills match

For this role: python, sql, snowflake, scikit-learn, teams

Level fit

This role is principal-level. We check your trajectory against it.

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

Location fit

This role is based in Boston. We weight your proximity and willingness to relocate.

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Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

pythonsqlsnowflakescikit-learnteams

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