Customer Success Team Lead
senior$104K – $626K
via Ashby
About this role
📣 ROLE SUMMARY
We’re looking for a Customer Success Team Lead to join Topline Pro and help shape the future of our customer experience. This is a unique opportunity to step into a true player coach role where you’ll both lead and directly contribute, guiding a small team in a call first, high touch environment while ensuring every customer interaction is consultative, strategic, and impactful.
This is not traditional enterprise customer success. Our customers are small business owners, and engagement is frequent, advice driven, and execution focused. Success in this role means building a team that knows how to prioritize effectively, move quickly, and drive measurable impact across retention and growth.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
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2
Level fit
This role is senior-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in a specific location. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
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