Customer Support Team Manager
manager$48K – $420K
via Ashby
About this role
📣 ROLE SUMMARY
We’re hiring a Customer Support Team Manager to lead and scale our Support function while ensuring an exceptional customer experience. You’ll build systems and rhythms that improve execution and quality, translate company goals into clear team priorities, and own daily support operations. You’ll recruit, coach, and develop a high-performing team while rolling up your sleeves when needed. As a cross-functional partner to Product, Engineering, and Customer Success, you’ll remove blockers and keep the team aligned. This role is ideal for a metrics-driven, decisive, pragmatic operator who thrives in ambiguity, brings structure to chaos, and balances near-term execution with long-term scalability.
⚡ WHAT YOU'LL DO…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
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2
Level fit
This role is manager-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in a specific location. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
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