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TpcengineeringholdingsInformation Technology

IT Service Desk Technician

CT - Hamden · EZ Formonsite

via Greenhouse

About this role

IT Service Desk Technician FLSA STATUS: Non-Exempt DEPARTMENT: IT SUPERVISOR: Lead Endpoint Engineer DIRECT REPORTS: None Position Summary The IT Service Desk Technician is a member of our headquarters IT team and is responsible for providing fast, reliable technical assistance to employees within Trexon. This role will specifically focus on two of our business units, EZ Form and Intelliconnect, located in Hamden, CT and Crossville, TN. This position serves as the primary point of contact for end-user hardware and software support in a Windows enterprise environment. The intended impact is to minimize downtime, maintain operational continuity, and deliver an exceptional support experience at every touchpoint across both sites.…

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What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

1

Skills match

For this role: jira, confluence

2

Level fit

We check your title trajectory against the seniority signal of the role.

3

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

4

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

5

Location fit

This role is based in CT - Hamden. We weight your proximity and willingness to relocate.

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Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

jiraconfluence

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