IT Service Desk Technician

IT Service Desk Technician FLSA STATUS: Non-Exempt DEPARTMENT: IT SUPERVISOR: Operations Manager DIRECT REPORTS: None. Position Summary This position is responsible for providing fast, reliable technical assistance to employees within the FEC business unit across two locations — Braintree, MA and Chelsea, MA. The Support Technician serves as the primary point of contact for end-user hardware and software support in a Windows enterprise environment. The intended impact is to minimize downtime, maintain operational continuity, and deliver an exceptional support experience at every touchpoint across both FEC sites. We are looking for a technically sharp, customer-first professional who takes pride in solving problems efficiently and documenting their work thoroughly.…