Key Account Customer Service Specialist

As a Key Account Customer Service Specialist, you will play a crucial role in strengthening relationships with high-value customers by ensuring seamless support, proactive communication, and exceptional service delivery. You will act as the primary point of contact for key accounts while optimizing case management and customer experience. Key Responsibilities Customer Relationship Management: Serve as the main point of contact for key accounts, ensuring consistent and team-personalized support, maintaining professionalism, quality, and empathy. Conduct proactive outreach, including scheduled check-ins, to address issues, provide updates, and reinforce customer confidence.…