Product Support Specialist
Hørsholmonsitemid
Posted 3w ago · via Recruitee
About this role
As a Product Support Specialist in our second-tier support team, you will handle more complex customer inquiries and technical issues escalated from first-tier support. You will work closely with customers to provide advanced troubleshooting, product guidance, and solutions. This role requires a deep understanding of our products, excellent troubleshooting skills, and the ability to communicate technical information clearly. Key Responsibilities Customer Service: Assist with customer inquiries via phone and email, maintaining professionalism and empathy in every interaction. Help new customer onboardings by assisting in the initial setups and configurations for specific products.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: teams, salesforce
2
Level fit
This role is mid-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Hørsholm. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
teamssalesforce
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