Customer Specialist Support Manager
Melbourne CBD & Inner Suburbs Melbourne VIConsitemanager
Posted 3w ago · via Workday
About this role
About the role We’re seeking a Customer Specialist Support Manager to provide strategic leadership to the specialist teams that resolve our most complex and high-risk customer matters. Reporting to the Senior Customer Service Manager, you’ll join a highly specialised team of experts who partner closely with Legal, Risk, and Corporate Affairs to manage sensitive escalations, including matters from the Tolling Customer Ombudsman and government ministers. As our Customer Specialist Support Manager, you’ll contribute to lasting and positive changes that shape the future of our cities and communities. It’s meaningful, challenging, and exciting work.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: express, teams
2
Level fit
This role is manager-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Melbourne CBD & Inner Suburbs Melbourne VIC. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
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