E-Commerce Customer Success & Support Specialist
Philippinesremotemid
Posted 4mo ago · via Workable
About this role
Location : Remote | Candidates should be based in the Philippines Schedule : Full-Time | EST Hours About the Role We are looking for an experienced E-Commerce Customer Success & Support Specialist to help provide an excellent customer experience for a growing B2B and D2C e-commerce brand. This is primarily a customer support and customer success role. You will be one of the main points of contact for customers, helping answer questions, resolve order and shipping concerns, follow up on issues, and make sure customers feel supported throughout their experience with the brand.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: slack, teams, hubspot
2
Level fit
This role is mid-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is remote-eligible. We factor in your stated location and time-zone overlap.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
slackteamshubspot