Customer Care Guide
Remoteremote
Posted 1w ago · via Workday
About this role
A bit about us Trek is an awesome place to work! We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. Job Description The Role: Position: Customer Care Guide (Contractor) Department: Customer Care Location: CZ/SK (remote) Reports to: UK+ Customer Care Manager Travel: Occasional within UK and Europe Do you love building strong relationships and delivering exceptional customer experiences? Are you passionate about cycling, or excited to learn more about the cycling industry? If so, we'd love to hear from you. We're looking for a Customer Care Guide to support our retailers across Czech Republic and Slovakia, as well as a growing network of distributor partners.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
We compare your skills against the role requirements.
2
Level fit
We check your title trajectory against the seniority signal of the role.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is remote-eligible — we factor in your stated location and time-zone overlap.
Score yourself on this role.
Free · no card · written explanation included
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