LAC Tracker After-Sales Team Leader

Responsibilities Lead and manage the LAC Tracker After-Sales team , providing technical, operational, and commercial support for Utility-Scale and PMGD solar projects throughout the O&M phase. Manage the complete after-sales lifecycle for Utility-Scale and PMGD customers, including claims, technical issues, failures, non-conformities, product improvements, and customer requirements. Serve as the main escalation point for critical customer issues, ensuring timely resolution and effective communication with customers, management, and internal stakeholders. Lead the coordination between Engineering, O&M, Sales, Supply Chain, Quality, Procurement, and other departments to develop and implement effective solutions according to project requirements, priorities, and budget.…