FNOL Customer Service Advisor
Tonbridgeonsite
via Greenhouse
About this role
About the role: We are looking for an enthusiastic and customer-focused Claims Advisor to be the first point of contact for policyholders reporting a claim. In this role, you will gather key details, check policy coverage, review supporting documents, and ensure all necessary information is collected before passing the claim to the next stage. Strong communication, attention to detail, and the ability to provide a seamless customer experience are essential. This is a fantastic opportunity for someone who is highly motivated, empathetic, and passionate about delivering excellent customer service. Key Responsibilities: Customer Service: Answer first point of contact calls for New claims and call transfers. Provide excellent customer service.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
We compare your skills against the role requirements.
2
Level fit
We check your title trajectory against the seniority signal of the role.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Tonbridge. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included