Team Leader, Operations - Customer Support
Remote (US)Remote (US)$60K – $75K
via Greenhouse
About this role
ABOUT ROCKET MONEY 🔮
Rocket Money's mission is to meaningfully improve the financial prosperity of millions of people. We offer members a unique understanding of their finances and a suite of powerful tools that save them time and money, giving them a real leg up on their financial journey.
Please note: The schedule for this role is Tuesday - Saturday (9am - 5pm in either Pacific or Mountain Time Zone)
ABOUT THE TEAM 🤝
The Customer Support team is at the heart of our commitment to exceptional member experiences. We empower customers to get the most out of Rocket Money by answering questions, providing step-by-step guidance, and resolving issues quickly and effectively.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: rocket, looker, teams
2
Level fit
We check your title trajectory against the seniority signal of the role.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is remote-eligible — we factor in your stated location and time-zone overlap.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
rocketlookerteams
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