Service Desk Analyst I (M - F 9:30am to 6pm EST)
Clevelandonsitemid
Posted 1w ago · via Lever
About this role
Grow Your IT Career with Hands-On Experience
Looking for an opportunity to launch your career in IT? As a Service Desk Analyst, you’ll be the first point of contact for customers who need technical help. You’ll troubleshoot everyday technology issues, solve problems, and gain hands-on experience with widely used technologies including Microsoft 365, Windows, Azure, Active Directory, and more.
This is a great opportunity for someone early in their IT career who enjoys technology, problem-solving, and helping people.
What You’ll Do
Provide friendly, professional technical support by phone, ticket, and remote session
Troubleshoot common hardware, software, network, and account-access issues…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: azure
2
Level fit
This role is mid-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Cleveland. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
azure