Resident Service Manager- Central Office
New Yorkonsitemanager$75K – $95K
via Greenhouse
About this role
Resident Services Manager — Customer Service Level (internal): L2 — Functional Manager Role and Responsibilities Overview The Resident Services Manager — Customer Service owns the customer service vertical of Resident Services, ensuring lease renewals and resident communications run consistently and on cadence across all properties. The portfolio includes a mix of affordable (rent-stabilized) and market-rate units, so this role requires strong working knowledge of rent-stabilized lease renewals as well as Good Cause Eviction requirements for market-rate units. This role is the escalation contact for Regional and Community Managers on resident issues and guides the Customer Service Coordinator.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
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2
Level fit
This role is manager-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in New York. We weight your proximity and willingness to relocate.
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